//Glossary
Incident Reporting
The structured documentation of security events including categorisation, evidence capture, witness statements, and escalation actions. Modern systems use mobile apps with GPS-tagged photo and video capture.
//Related Terms
Chain of Custody
The documented, chronological trail of evidence from collection through preservation, ensuring integrity for legal and insurance proceedings. Each transfer of evidence is recorded with timestamps and handler identity.
Evidence Management
The systematic collection, storage, and retrieval of incident evidence including photos, videos, documents, and metadata. Ensures evidence integrity and accessibility for legal, insurance, and client purposes.
Escalation Workflow
A predefined chain of notifications and actions triggered by incident severity level. Automatically alerts supervisors, clients, and emergency services based on configurable rules.
Client Reporting
Automated or manual delivery of security operation reports to venue owners and site managers. Includes patrol compliance, incident summaries, response times, and trend analysis.